AI impact · verified capabilities
How AI is changing the work of Office Clerks, General
Our reviewed registry links 16 verified AI capabilities to tasks that are part of this occupation. This shows where AI tools can already assist with specific tasks. It is not a forecast that the occupation will disappear, and it does not measure how widely any tool is used.
Last reviewed: 2026-09-27 · O*NET 43-9061.00 · Mapping confidence: medium
Task areas where verified capabilities connect
- Data entry and records
- Maintenance and repair
- Legal and document research
- Logistics and routing
- Procurement and inventory
- Customer support
Verified capabilities (up to 5)
- NowEvidence: Strong
Work-order summaries
What AI can assist with: Summarizes work orders and service history when a user asks for it.
Practical meaning: this can speed up part of the task, but still needs human direction and review.
Human responsibility: you review every output and keep the final decision.
Source: Microsoft - EmergingEvidence: Moderate
Voice updates to work orders
What AI can assist with: Suggests work-order updates from voice or text; technicians confirm them (preview).
Practical meaning: this can speed up part of the task, but still needs human direction and review.
Human responsibility: you review every output and keep the final decision.
Source: Microsoft - EmergingEvidence: Strong
Agents that operate software screens
What AI can assist with: Documented agents can navigate browser and desktop apps to carry out defined steps.
Practical meaning: this can execute a bounded workflow, but ownership, controls and edge cases remain with people.
Human responsibility: you set permissions and approval points and stay accountable for outcomes.
Source: OpenAI - NowEvidence: Moderate
Quote creation from plain language
What AI can assist with: Creates and updates sales quotes within configured permissions.
Practical meaning: this can speed up part of the task, but still needs human direction and review.
Human responsibility: you review every output and keep the final decision.
Source: Salesforce - EmergingEvidence: Strong
Grounded answers from company knowledge
What AI can assist with: Searches approved internal documents and drafts answers that point back to them.
Practical meaning: this can speed up part of the task, but still needs human direction and review.
Human responsibility: you review every output and keep the final decision.
Source: Google Cloud
What remains human responsibility
Evidence shows a capability exists; it does not prove adoption in every workplace or full-task replacement.
Evidence limits
Each capability is verified from the cited source only. A source shows that a capability exists; it does not establish adoption, deployment depth or outcomes in any particular workplace.
Sources
See what this means for your own week
The free assessment looks at the tasks you actually do and your own AI habits.
Start the free assessment